All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges.
We reserve the right to alter prices on the site without notice. Where your order is accepted, the price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
We accept Visa, MasterCard and PayPal. Goods will only be dispatched once full payment has been received.
An automatic email confirmation of the order will be sent to the customer's registered email address. The Brewstore reserves the right to review and/or cancel orders containing information that cannot be verified.
CANCELLATION OF ORDERS
In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order,
you are requested to contact The Brewstore within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and The Brewstore will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
RETURNS AND EXCHANGES
The Brewstore recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.
We hope that you will be happy with your purchase from The Brewstore If you are not completely satisfied, if you comply with our return policies below you can return your purchase within 10 days of the purchase date for a credit or exchange to the same value excluding shipping costs.
We will not accept goods in damaged packaging unless they are faulty.
Delivery charges and return freight costs will not be refunded unless the goods are faulty.
We will only accept goods returned with prior notification through correspondence via email to firstname.lastname@example.org. Please advise the reason for the return including instructions on whether you prefer the goods to be refunded, exchanged or a gift voucher provided.
There is no return or exchange for sale items.
We will not accept any returned goods that have been used, altered, damaged, or have their labels removed.
All returned goods must be sent to The Brewstore Ltd. 3/51 Kenepuru Drive, Porirua, Wellington.
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.
RECEIVING A REFUND
Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. The Brewstore reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.
AVAILABILITY OF PRODUCTS
The Brewstore will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond the control of Brewshop.co.nz may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
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